Refund Policy

1. Our Commitment to Client Value

At PrimeFlow Systems, we pride ourselves on delivering intelligent automation, high-performance websites, and tangible business results. Before beginning any project, we collaborate closely with your team to define clear deliverables, milestones, and success criteria in your agreement.

2. Monthly Subscription Services

For recurring subscription services (including AI Receptionist monthly telephony coverage at $297/month and Social Media Marketing management at $759/month):

• Cancellation: You may cancel your monthly subscription at any time by providing written notice prior to your next scheduled billing date. Upon cancellation, your service remains active through the end of the paid billing cycle.
• Setup Fees: Initial setup and configuration fees cover dedicated engineering hours, conversational training, and API integrations, and are non-refundable once implementation work has commenced.
• Subscription Refunds: Recurring monthly fees are billed in advance for the upcoming month of service and are generally non-refundable once the billing period has begun.

3. One-Time Engineering & Fixed-Scope Projects

For one-time packages (such as AI Chatbot Development at $797, Website Development from $1,549, and Local GMB Optimization at $648):

• Prior to Work Commencement: If you request project cancellation in writing before architectural discovery or design drafts have begun, a full refund will be issued less standard payment processing fees.
• Milestone-Based Projects: For multi-stage projects, deliverables are submitted for your formal review and approval at each milestone. Work that has been approved and accepted is non-refundable.
• Revision Period: We include dedicated revision rounds with all web development and chatbot configurations to ensure the final deliverable meets the agreed specifications.

4. Third-Party Costs

Charges incurred directly with third-party providers (such as telephony carrier charges, domain registration fees, cloud hosting, or ad spend paid to Google or Meta) are governed by the terms of those external providers and are non-refundable through PrimeFlow Systems.

5. How to Request Cancellation or Inquire About Refunds

To request a cancellation, discuss a refund, or review project milestones, please contact our support team in writing: